The information below is the server operators for FTB. Try using the email provided to make contact.
[ This is an automated response from domains Technologies Inc. ]
*** If you have not already done so....
*** Please cite specifically WHICH DOMAIN NAME you are complaining about.
*** If you simply forward us headers and/or spam without comment it makes
*** it very difficult for us to track which domain name is actually using
*** our nameservers to take action against it.
Thank you for your abuse reports and forgive the auto-response.
This email explains some of the more common abuse issues we get
and gives you contact info for some of the most frequent generators
of abuse and spam complaints.
If this is your first email to email@example.com
, we encourage you
to read this file first. All abuse tickets whose circumstances are
described in this file are closed without further action.
(Recently dealt with spam incidents are detailed in the "Current Abuse
Issues" section near the top of this email)
This ticket has been assigned tracking id:
(Please use this ticket number in future correspondence regarding this issue
you can just reply to this email or any other responses you get from us)
A brief word about us, what we do and what we do NOT do...
domains.com is a commercial DNS provider, we provide
domain name service, email forwarding and web forwarding.
domains is NOT a web host or an access provider. We do not
host anybody's website, files or data, nor do we provide
internet connectivity to any other party.
More information about what we do is contained at our online
support site: http://support.domains.com
Abuse issue(s) most commonly reported which are in error:
1. "Your mail server(s) relayed some spam to me...."
90% of all tickets of this nature are opened by domains customers,
or downstream customers of domains customers. What usually happens
is the recipient's email address belongs to a domain using domains
mail forwarding or domains back-up mail spooling.
When they get a spam email they examine the headers and see
"smtp.domains.com" or "smtp2.domains.com" and assume the spam
was relayed through us. In fact, because the domain name is using
the aforementioned services, ALL email bound for the recipient domain
comes through our servers. Our mail hubs show up in the headers of
all mail for the domain, because we are the mail forwarders for that
domain. (Our mail servers currently verify all inbound email against
the ORDB.org & visi.com blacklists.)
2. The address in the "From" header is from a domain on your system.
If the email you received is spam, then the "From" header has most
likely been forged. Spammers pick random domains (or not so random
domains) to use in their "From" headers to deflect blame away from
themselves and to get other people in trouble (ISP's who have
previously kicked them off the system, etc)
What you want to look for when reporting spam are the addresses and
URLs promoted inside the spam itself (a.k.a the "spamvertised site")
If the "spamvertised site" is a domain using our DNS services then
it probably is afoul of our AUP and we will investigate it.
A fantastic free service which parses the spam headers and spam email
you and then reports the spam to appropriate parties for you (including
network administrators, postmasters, etc) is SpamCop, at http://www.spamcop.net
3. I just registered a domain through you and now I'm getting
SPAM! Did you sell my address you weasels?
Absolutely not. All registered domains must be published in
a "whois database", this is mandated by ICANN for .COM/.NET/
.ORG/.BIZ/.INFO and CIRA for .CA, see your whois record at http://www.easywhois.com
What happens is spammers harvest the email addresses from the
whois database (even though they're not supposed to) and then
spam them. We did not, nor will we ever, provide your email
address to third parties other than publishing it in the
whois database (which we have no choice).
However you can do something to prevent this: we've created
a free service called "my privacy" which will enable you to
create an email address specially for use in your whois
records that foils spambots and whois harvesters, see http://www.myprivacy.ca
for more details.
Abuse issue(s) which will be dealt with by us (or have been already):
Any abuse issue which is not a case of being "a customer of a customer",
that is, it is NOT an ISP, ASP, webhost, or other internet provider
that we are supplying DNS for (in which case we refer the complaints
downstream), then yes, this is a good place to complain, because
it violates our Terms of Service which are posted at http://support.domains.com/tos.php3
And we can and do happily terminate DNS service when our AUP is
Thanks for your report and we will do our best to resolve the issue.